Customer Service Team Lead

1 month ago

Washington, Sunderland, United Kingdom END. Full time
Job Title: Customer Service Team Leader

About the Role:

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at END. As a key member of our Customer Service department, you will be responsible for leading a team of Customer Service Advisors and ensuring that they provide exceptional customer experiences.

Key Responsibilities:

  • Lead and manage a team of Customer Service Advisors, providing guidance and support to ensure they meet their performance targets.
  • Develop and implement effective training programs to enhance the skills and knowledge of the team.
  • Collaborate with other teams to ensure seamless communication and coordination.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement process improvements to enhance customer satisfaction and loyalty.
  • Provide coaching and mentoring to team members to help them achieve their goals.
  • Contribute to the development of the Customer Service strategy and goals.

Requirements:

  • Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving skills, with the ability to think critically and creatively.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and career progression.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and dedicated team.

About Us:

END. is a leading provider of customer service solutions, dedicated to delivering exceptional customer experiences. We are passionate about helping our customers achieve their goals and are committed to making a positive impact in our community.

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