Group Reservations Coordinator

3 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Cottons Hotel & Spa Full time

We are seeking a highly skilled and organized Group Reservations Coordinator to join our team at Cottons Hotel & Spa. As a key member of our hotel's operations, you will be responsible for building strong relationships with clients and agents, handling group and tour enquiries, and providing exceptional customer service.

Key Responsibilities:

  • Liaise with agents to deal with group and tour enquiries across all hotels
  • Support with group reservation handling
  • Provide accurate and timely responses to clients, agents, and internal teams
  • Input all group bookings to the PMS, ensuring follow-ups are made
  • Develop strong knowledge of our product, including rooms, features, amenities, rates, and cancellation terms
  • Manage administrative processes for each booking, including communications with the booker until handed over to the hotel
  • Track and report on enquiries taken, highlighting potential sales leads

Requirements:

  • Excellent interpersonal and communication skills, with a professional and approachable manner
  • A self-motivated individual with the ability to work on their own initiative and as part of a team
  • Strong organizational skills, with the ability to multitask and have a high level of attention to detail
  • Competence in Microsoft Office, with experience of Opera or Reslynx preferred but not essential

We offer a competitive salary, negotiable dependent on experience, and a range of benefits, including a fun and engaging work environment, opportunities for career progression, and a comprehensive benefits package.



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