Group Reservations Coordinator
3 weeks ago
We are seeking a highly skilled and organized Group Reservations Coordinator to join our team at Cottons Hotel & Spa. As a key member of our hotel's operations, you will be responsible for building strong relationships with clients and agents, handling group and tour enquiries, and providing exceptional customer service.
Key Responsibilities:
- Liaise with agents to deal with group and tour enquiries across all hotels
- Support with group reservation handling
- Provide accurate and timely responses to clients, agents, and internal teams
- Input all group bookings to the PMS, ensuring follow-ups are made
- Develop strong knowledge of our product, including rooms, features, amenities, rates, and cancellation terms
- Manage administrative processes for each booking, including communications with the booker until handed over to the hotel
- Track and report on enquiries taken, highlighting potential sales leads
Requirements:
- Excellent interpersonal and communication skills, with a professional and approachable manner
- A self-motivated individual with the ability to work on their own initiative and as part of a team
- Strong organizational skills, with the ability to multitask and have a high level of attention to detail
- Competence in Microsoft Office, with experience of Opera or Reslynx preferred but not essential
We offer a competitive salary, negotiable dependent on experience, and a range of benefits, including a fun and engaging work environment, opportunities for career progression, and a comprehensive benefits package.
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Group Reservations Coordinator
1 month ago
Blackburn, Blackburn with Darwen, United Kingdom Cottons Hotel & Spa Full timeJob Title: Group Reservations CoordinatorWe are seeking a highly skilled and motivated Group Reservations Coordinator to join our team at Cottons Hotel & Spa. As a key member of our reservations team, you will be responsible for building strong relationships with clients, agents, and internal teams to drive sales and revenue growth.Key...
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Group Reservations Coordinator
1 month ago
Blackburn, Blackburn with Darwen, United Kingdom Cottons Hotel & Spa Full timeJob Title: Group Reservations CoordinatorWe are seeking a highly skilled and motivated Group Reservations Coordinator to join our team at Cottons Hotel & Spa. As a key member of our reservations team, you will be responsible for building strong relationships with clients, agents, and internal teams to drive sales and revenue growth.Key...
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Group Reservations Coordinator
1 month ago
Blackburn, Blackburn with Darwen, United Kingdom Cottons Hotel & Spa Full timeAbout the Role:Cottons Hotel & Spa is seeking a highly skilled and organized Group Reservations Coordinator to join our team. As a key member of our reservations team, you will be responsible for building strong relationships with clients, agents, and internal teams to drive sales and revenue growth.Key Responsibilities:Liaise with agents to handle group and...
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Group Reservations Coordinator
1 month ago
Blackburn, Blackburn with Darwen, United Kingdom Cottons Hotel & Spa Full timeAbout the Role:Cottons Hotel & Spa is seeking a highly skilled and organized Group Reservations Coordinator to join our team. As a key member of our reservations team, you will be responsible for building strong relationships with clients, agents, and internal teams to drive sales and revenue growth.Key Responsibilities:Liaise with agents to handle group and...
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Group Reservations Coordinator
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