Service Leader Level 2 Fox Howe

3 weeks ago

Middlesbrough, Middlesbrough, United Kingdom Community Integrated Care Full time
About Community Integrated Care

Community Integrated Care is a leading health and social care charity that enriches the lives of people with diverse care needs. We're passionate about delivering high-quality, person-centered care and support, and we're seeking a dedicated Service Leader to join our team.

Job Summary

We're looking for a skilled and compassionate Service Leader to lead our team in Middlesbrough. As a Service Leader, you'll be responsible for driving performance, setting the pace and direction within services, promoting a positive and passionate culture, and ensuring that services are appropriately and effectively resourced to change lives for the better.

Key Responsibilities
  • Lead an engaged and motivated team to change lives, deliver person-centered outcomes for every person we support.
  • Actively promote your service and dare to be better by seeking out opportunities for growth and innovation through the development of thriving and life-changing partnerships in line with service or cluster strategic objectives.
  • Take overall responsibility for and take the lead any clinical risk management, ensuring that all regulatory, professional standards and legislation associated with social care is followed.
  • Drive digital engagement by leading and supporting teams to engage with our charity's innovative and supportive systems and communications platforms.
  • Own and deliver the cascade of organisational communications in a motivated and passionate manner, so that important messages and changes are embedded successfully and teams feel engaged, informed and part of a strong team with a great culture.
  • Lead by example with passion in the development of complex care service models, working with the complex care team and other specialists to ensure the service meets the needs of those supported, and to contribute to a comprehensive and robust complex care offering across the organisation.
  • Manage the resources available to you creatively and appropriately to ensure efficient service delivery in line with contractual requirements and in line with operational budgets.
  • Lead effectively by delivering against workforce KPIs, including sickness absence, You Cans, training, induction, recruitment, and retention compliance figures.
  • Proactively identify, escalate, and contribute to the management of potential risks.
  • Take overall responsibility for and take the lead any clinical risk management, ensuring that all regulatory, professional standards and legislation associated with social care is followed.
  • Lead the Operational Performance of your service(s) ensuring compliance with all statutory and contractual requirements to ensure the quality and compliance of all activities and actions that relate to the support of an individual.
  • Design and regularly review service action, KPIs, and delivery plans in line with Quality Assurance procedures sharing outcomes with staff, to promote a passion for continuous improvement and reflective practice.
  • Work towards team goals and strategic aims by implementing new approaches, processes and projects, driving continuous improvement and working collaboratively to strive to be the best.
  • To lead the design, management and updating of care planning, engaging with multi-disciplinary teams and ensuring employees understand the importance of co-producing plans with the people we support.
Our Values

We're proud to be a values-driven organisation, and we're looking for someone who shares our values of We Include, We Deliver, We Aspire, We Respect, and We Enable. If you're passionate about delivering high-quality care and support, and you're committed to making a positive difference in the lives of others, we'd love to hear from you.

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