Cloud Infrastructure Technical Specialist

4 days ago


Slough, Slough, United Kingdom Microsoft Full time

About the Role

We are seeking a highly skilled Cloud Infrastructure Technical Specialist to join our team. As a key member of our Critical Environment Field Service Engineer team, you will play a critical role in delivering high-quality cloud services and ensuring optimal operational efficiency across our global datacenter portfolio.

Responsibilities

  • Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
  • Reduce high-impact and human-error Critical Environment (CE) incidents year over year
  • Deliver on cost/energy efficiency initiatives
  • Support delivery of the Datacenter's Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
  • Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
  • Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
  • Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
  • Work with regional and global peers to share and build best practices across the entire datacenter portfolio

Requirements

  • High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility,OR 3+ years industry experience and college course work
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  1. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

  • 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
  • Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services
  • Experience working on large scale CE projects
  • Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.

What We Offer

  • $105,000 - $130,000 per annum
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect


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