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Food and Beverage Team Member
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Food and Beverage Team Member to join our team at Novotel Edinburgh Centre. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.
Key Responsibilities:
- Ensure the breakfast area is tidy and food is replenished at all times
- Serve drinks and take food orders through the POS system
- Check ordered meals on collection from the kitchen and deliver to guests promptly to maintain temperature and appearance
- Keep tables and service areas clean and tidy as per procedure manual
- Maintain hygienic food service techniques during service
- Take responsibility for your designated section and station
- Perform any other reasonable requests as required by your Supervisor or Hotel Management
Requirements:
- Passion for customer service and hospitality
- Sparkling, upbeat personality able to quickly build rapport in a fast-paced environment
- Fluent in English
- Great communication and customer relationship skills
- Ability to connect and work together with your team to ensure every guest leaves with a wish to return
What We Offer:
- Tronc / Service Charge
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping, and more)
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Hotel discounts for your Friends and Family
- Training & Development
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Birthday Bonus (Extra break on your birthday)
- Support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
About Us:
Novotel Edinburgh Centre is part of the Accor network, a worldwide hospitality leader. We are committed to creating memorable moments for our guests and making you grow and give you the spark to unleash your personality.