Travel Experience Specialist
3 weeks ago
Saga Travel Group, a leading provider of products and services to people aged over 50 in the UK, is seeking a Travel Experience Specialist to join their team.
This is an exciting opportunity to work in a hybrid role, where you will play a key part in the customer's journey. As a Travel Experience Specialist, you will be responsible for assessing the needs of each person and ensuring they have the correct level of travel insurance in place for their overseas travel and stay.
You will work as part of a front-line customer service team, supporting other departments when required. This is a critical role that requires exceptional communication skills, including listening ability, letter writing, and questioning techniques, as well as creating rapport with customers.
The successful candidate will have good working knowledge of Travel Reservation Systems and be able to take ownership of queries, concerns, and complaints to resolve them quickly. They will also be focused on delivering high levels of customer service and have good communication skills.
Saga offers an amazing benefits package, including 35 hours per week, Monday to Saturday, 25 days holiday + bank holidays, option to purchase additional leave up to 5 extra days, pension scheme matched up to 10%, colleague discounts, and more.
In addition, the company is committed to treating all employees fairly and offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
We're passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50.
Earning around £30,000-£40,000 per year, this role is perfect for someone who loves talking to customers about their holiday plans and enjoys being of assistance to customers.
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Travel Experience Specialist
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Travel Insurance Specialist
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Travel Insurance Specialist
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