Sales and Customer Experience Specialist
3 days ago
As a Sales and Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences, driving sales, and contributing to the growth of our client's business.
You will be working in a fast-paced environment, handling multiple tasks, and meeting deadlines. The ideal candidate will have experience in customer-facing roles, preferably in a B2B environment, and possess strong communication and interpersonal skills.
This is an excellent opportunity for individuals who enjoy building relationships with customers, identifying sales opportunities, and providing solutions to meet their needs.
Key Responsibilities:
- Conduct outbound calls to both existing and potential customers to promote our client's products and services.
- Identify upselling, cross-selling, and product recommendation opportunities to enhance the customer's experience.
- Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team.
Requirements:
- Proven experience in customer service, telesales, or inside sales roles, preferably in a B2B environment.
- Strong communication skills, with the ability to engage effectively with customers and prospects.
- Experience in upselling and cross-selling products/services with a track record of meeting or exceeding sales targets.
- Ability to handle customer complaints or concerns professionally while maintaining a customer-first attitude.
- Experience with CRM software and lead generation tools (Salesforce, HubSpot, etc.).
- Strong organisational skills and attention to detail.
- Self-motivated, goal-oriented, and a team player.
Benefits:
- A newly refurbished office space.
- Opportunities for career growth and development within the company.
- A collaborative and supportive work environment.
- 20 days annual leave + Bank holidays.
- Monday - Friday, 9am - 5pm working hours.
Salary:£30,000 per annum.
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