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Credit Controller

2 months ago

Poole, Poole, United Kingdom Reed Full time
Job Title: Credit Controller

Reed is recruiting a Credit Controller on behalf of a family-owned business in Poole, specializing in product delivery to various industries.

Job Summary:

We are seeking a skilled Credit Controller to join our finance team. As a Credit Controller, you will be responsible for managing customer accounts, ensuring that accounts are kept within contracted limits, and providing exceptional customer service.

Key Responsibilities:
  • Act as the main point of contact for customer account queries.
  • Hold weekly meetings with sales divisions to escalate key issues and agree on ways forward.
  • Provide cover within the finance team as needed.
  • Manage customer portals and integration (EDI), and perform account reconciliations.
  • Review new and existing accounts for creditworthiness, setting or suggesting appropriate terms and credit limits.
  • Effectively review, manage, and collect customer accounts, prioritizing to maximize cash flow while minimizing risk exposure.
  • Resolve invoice and payment queries promptly and efficiently.
  • Produce and distribute customer statements of account and overdue/reminder letters.
  • Produce and circulate weekly and ad-hoc on-stop, credit hold status, and other reports.
  • Proactively manage new accounts and high-value invoices.
  • Build effective relationships and rapport with customers and internal contacts.
  • Provide exceptional customer service.
  • Adhere to strict process and procedures.
  • Escalate significant issues/concerns to management.
  • Handle month-end consolidated invoicing.
Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office, particularly Excel.
  • Experience in credit control or a related field.
What We Offer:

We offer a competitive salary, additional leave, company events, cycle-to-work scheme, discounted or free food, free parking, health and wellbeing program, onsite parking, profit sharing, referral program, and sick pay.