Estate Operations Manager for Luxury Highland Estate

2 weeks ago

Highland, United Kingdom The List - The Services Business Network Full time

We are seeking an experienced and skilled Estate Operations Manager to oversee the day-to-day operations of a prestigious 30,000-acre estate in the West Highlands and Islands Region of Scotland.

Key Responsibilities
  • General Estate Management:
    • Lead the estate's team of 30 seasonal staff, ensuring smooth coordination across all functions.
    • Oversee guest services, delivering exceptional hospitality and guest satisfaction.
    • Liaise with the owner and act as his representative to all guests.
  • Leadership & Human Resources:
    • Develop and implement effective HR policies and procedures, fostering a positive and inclusive working environment.
    • Ensure all HR processes are followed, including recruitment, training, performance management, and staff development.
  • Guest Experience & Hospitality:
    • Engage personally with guests, ensuring their needs are met and their experience is exceptional.
    • Oversee all aspects of accommodation, maintaining and presenting them to the highest standards.
  • Sporting Activities:
    • Coordinate all sporting and outdoor activities, including fishing, stalking, and other shooting activities, sea boat trips, and wildlife watching.
    • Ensure all activities are run safely, legally, and in line with guest expectations.
  • Health & Safety Compliance:
    • Ensure full compliance with health and safety regulations across the estate.
    • Regularly assess risks and implement safety protocols across all operations, including guest activities, accommodation, and facilities.
  • Commercial & Financial Management:
    • Oversee the financial performance of the estate, ensuring all operations are commercially viable and profitable.
    • Work with the finance team to set and manage budgets, control costs, and maximise revenue opportunities.
  • Facilities & Building Management:
    • Manage the maintenance and upkeep of all estate buildings and facilities, ensuring they remain in top condition.
    • Oversee the estate's hydro plant, farm shop, restaurant, and hatchery, ensuring all facilities are operational and meet legal and safety standards.
  • Legal & Compliance Responsibilities:
    • Ensure the estate is fully compliant with all legal requirements, including land management, hospitality, sporting, and environmental regulations.
    • Maintain up-to-date knowledge of any changes in legislation affecting the estate's operations.
Requirements
  • Significant experience in estate management or a related field.
  • Strong leadership and team management skills, with a hands-on approach to operations.
  • Excellent guest-facing skills, with a focus on delivering exceptional service.
  • Strong understanding of commercial, financial, and budget management.
  • Knowledge of rural estate activities, such as fishing, stalking, and wildlife management.
  • Experience in facilities and building management, including health and safety compliance.
  • Familiarity with legal responsibilities related to estate management, land use, and hospitality.

This is an exciting opportunity to take on a challenging role in a unique and beautiful location. We offer a competitive salary of £60,000-£80,000 per annum, depending on experience, plus benefits and a generous relocation package.

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