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Customer Service Representative

2 months ago

Swindon, Swindon, United Kingdom Thames Water Full time
About the Role

We are seeking a highly motivated and enthusiastic Customer Service Agent to join our Operations Contact Centre team. As a key member of our team, you will be the first point of contact for customers calling our service line, providing exceptional customer service and making a positive impact.

Key Responsibilities
  • Assist with water and wastewater service inquiries, actively listening and asking key questions to identify and address the issue.
  • Provide clear guidance throughout the process, ensuring customers feel informed and reassured.
  • Handle customer calls daily, accurately logging each interaction and understanding the reason behind the call.
  • Use advanced Salesforce and Amazon Web Services technology to deliver outcomes that meet the customer's needs.
What You'll Need
  • A genuine passion for providing outstanding customer service.
  • Excellent telephone manner, with strong verbal and written communication skills to engage with customers effectively.
  • Enthusiasm and the ability to collaborate well with your team.
  • A willingness to learn, grow, and advance.
  • Strong IT, listening, and problem-solving skills.
What's in it for You?
  • A competitive salary starting from £25,659 per annum, with the potential to increase to £26,659 per annum after 6 months and then to £27,659 per annum after 18 months.
  • 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays).
  • Contributory pension - maximum of 12% - 2x employee contribution.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
  • Personal Medical Assessments – Open to all once a year.
About Thames Water

At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive. We are committed to taking care of water for us all, and we need a range of skills and capabilities to help us succeed.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

We are an equal opportunities employer and welcome applications from everyone. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.