Internal Account Manager

1 month ago

Birmingham, Birmingham, United Kingdom Kuehne+Nagel Full time
Exciting Opportunity to Grow with Kuehne+Nagel

As a key member of our Road Logistics Sales Team, you will play a vital role in managing and developing an existing portfolio of customer accounts. With our diverse service portfolio, we continue to provide innovative solutions to the market through our customer focus and proximity.

Your Role

As an Internal Account Manager, you will be responsible for managing, maintaining, and growing existing accounts. You will have a designated size of portfolio in which you will have responsibility for managing against designated targets and ensuring maximum customer satisfaction.

Your Responsibilities
  • Act as a conduit between the customer and all Kuehne+Nagel departments to achieve maximum customer satisfaction, providing the highest level of internal and external customer care.
  • Establish relationships with decision makers and encourage more opportunities from existing customers.
  • Record daily sales activity on branch boards.
  • Monitor existing accounts trading patterns using an account tracker to ensure revenue and volumes are maintained.
  • Prepare weekly/monthly reports for the branch manager to demonstrate activity and achievement against target.
  • Maintain and grow business revenue, where there are opportunities, to achieve branch monthly sales targets.
  • Maintain and increase the revenue of account base.
  • Be responsible for own safety and health and that of colleagues, in accordance with company health and safety rules.
Your Skills and Experiences
  • Sound understanding of Freight Forwarding with strong technical forwarding knowledge and customer focus.
  • Demonstrate an ability to negotiate and influence others both internally and externally.
  • Understand how to influence the profitability from a customer.
  • Have a strong attention to detail and accuracy.
  • Have customer Service experience.
  • Have proven experience of stakeholder management and networking to achieve results.
  • Experience of working/managing existing customer portfolios/pipeline.
  • Strong ability to convince and communicate.
Good Reasons to Join Kuehne+Nagel

This role offers ambitious candidates a superb opportunity to support our existing KN infrastructure within the region. We are offering a competitive salary, target related bonus scheme, and life assurance. You can join the contributory KN pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal, and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise, and value service leavers bring to our organisation.

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