Product Support Specialist

3 weeks ago

Whetstone, Greater London, United Kingdom ERIKS Full time

About the Role:

We are seeking a highly skilled Product Support Specialist to join our team at ERIKS. As a key member of our support team, you will be responsible for providing expert technical support to our customers, ensuring their industry works better.

Key Responsibilities:

  • Undertake daily duties to include Eos Query Management, IBT's, Requisitions, Orders, Works
  • Orders, Outstanding Orders, Quotes, Tender response, Project costing & quotation
  • Provide viable price and delivery recommendations based on available system information
  • Resolve supplier issues on Delivery performance or returns, credits etc.
  • Monitor Shared Outlook Inbox, Monitor Personal Outlook Inbox
  • Help educate and build product knowledge within the Branch Network
  • Assist with order book to ensure accuracy of monthly targets, OTIF and business reporting requirements
  • Monitor Dashboard and KPIs and react effectively to maintain targets
  • Supplier interaction/relationship building with core suppliers
  • Contribute towards continuous improvement by proactively making suggestions and taking the lead
  • Assist and participate with any training needed - system and product training
  • Communicate with the Branch Support Manager on any issues faced
  • Raise Safety Report Cards on Intelex as required

Requirements:

  • Experience and Essential Requirements
  • Understanding of Process Valves, how they work & reasons for use
  • Understanding of Supply Chain & Process
  • Understanding of our Customers business and their operating challenges
  • Experience in an internal sales or customer service function
  • Desire & competence to deliver excellent customer service
  • Capable to provide product / commercial solutions
  • Ability to manage and prioritise own workload
  • Working knowledge of MS Office applications – Namely Word, Excel and Outlook
  • Experience in a technical biased role I.e. engineering, product, solution sales etc.
  • Behaviours
  • Excellent written and verbal communication skills (English)
  • Ability to work effectively individually and within a team in person and remotely
  • Flexible attitude with a curiosity to learn and develop
  • Focused on quality with an eye for detail
  • Ambition to win and to develop

About ERIKS:

Hi, we're ERIKS - a leading Specialised Industrial Service Provider.

We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland.

We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.

Our mission is to make our customer's industry work better.

We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.

Which is where you come in

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