Administrative Support Officer

4 weeks ago


London, Greater London, United Kingdom CV-Library Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our front-of-house team at a prestigious London university.

This is an exciting opportunity to become the face of a vibrant and diverse academic community, providing exceptional service to students, staff, and visitors. As the first point of contact, you will play a vital role in delivering a welcoming and efficient reception service while maintaining high standards of professionalism and confidentiality.

Key Responsibilities
  • Greet and assist students, staff, and visitors with a warm and approachable demeanor.
  • Manage incoming calls and emails, ensuring prompt and accurate responses or redirection.
  • Maintain the reception area to ensure it is tidy, presentable, and stocked with relevant materials.
  • Provide general administrative support, including handling mail, booking rooms, and updating records.
  • Address general inquiries about university services and direct individuals to the appropriate departments.
  • Support event coordination by assisting with logistics and providing on-the-day reception services.
  • Monitor and report any health, safety, or security concerns in the reception area.
About You

To excel in this role, you will be:

  • Customer-Focused: Committed to delivering an outstanding experience to all visitors and stakeholders.
  • Organized: Able to prioritize tasks effectively and maintain a high standard of work in a busy environment.
  • Professional: Confident in handling confidential information and delivering polished service.
  • Team-Oriented: A strong communicator who works well with colleagues across various departments.
Skills & Experience Required
  • Previous experience in a receptionist or customer service role.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work independently and as part of a team.
  • A positive attitude and adaptability to handle diverse challenges.
What We Offer
  • A competitive salary up to £27,000 per annum.
  • Generous annual leave entitlement: 25 days plus bank holidays.
  • A supportive and inclusive work environment.
  • Opportunities for personal and professional development.
  • Access to university facilities and staff benefits.

Join us and be part of a university that values diversity, excellence, and innovation.



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