Administrative Support Officer
4 weeks ago
We are seeking a highly organized and customer-focused individual to join our front-of-house team at a prestigious London university.
This is an exciting opportunity to become the face of a vibrant and diverse academic community, providing exceptional service to students, staff, and visitors. As the first point of contact, you will play a vital role in delivering a welcoming and efficient reception service while maintaining high standards of professionalism and confidentiality.
Key Responsibilities- Greet and assist students, staff, and visitors with a warm and approachable demeanor.
- Manage incoming calls and emails, ensuring prompt and accurate responses or redirection.
- Maintain the reception area to ensure it is tidy, presentable, and stocked with relevant materials.
- Provide general administrative support, including handling mail, booking rooms, and updating records.
- Address general inquiries about university services and direct individuals to the appropriate departments.
- Support event coordination by assisting with logistics and providing on-the-day reception services.
- Monitor and report any health, safety, or security concerns in the reception area.
To excel in this role, you will be:
- Customer-Focused: Committed to delivering an outstanding experience to all visitors and stakeholders.
- Organized: Able to prioritize tasks effectively and maintain a high standard of work in a busy environment.
- Professional: Confident in handling confidential information and delivering polished service.
- Team-Oriented: A strong communicator who works well with colleagues across various departments.
- Previous experience in a receptionist or customer service role.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- A positive attitude and adaptability to handle diverse challenges.
- A competitive salary up to £27,000 per annum.
- Generous annual leave entitlement: 25 days plus bank holidays.
- A supportive and inclusive work environment.
- Opportunities for personal and professional development.
- Access to university facilities and staff benefits.
Join us and be part of a university that values diversity, excellence, and innovation.
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