Onboarding Specialist
4 days ago
We are seeking an experienced Case Coordinator to join our team at Aspire Recruitment in Liverpool City Centre. This exciting role offers a competitive salary of £23,000 per annum and the opportunity to work with a fast-paced legal firm.
In this role, you will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. You will also assist clients in completing new claim enquiries online and over the phone, explaining the company's terms and conditions, fees, and funding options thoroughly while displaying a professional company image.
Key responsibilities include:
- Carrying out administrative services, including liaising with clients, third parties, and other businesses
- Answering incoming calls and responding to client correspondence
- Upselling case benefits and ensuring new claims conversions
- Documenting all information according to Standard Operating Procedure
- Adhering to SLAs and KPIs
- Liaising with multiple internal departments to ensure claim progression
To be successful in this role, you will need:
- A strong understanding of the principles of claims and the legal industry
- Excellent communication and customer service skills
- The ability to learn new systems and processes quickly
- A self-driven and results-oriented approach
This vacancy is being handled by Aspire Recruitment, and we look forward to hearing from qualified candidates. Please note that we receive a high volume of applications and will only contact selected candidates within 14 days.
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