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Receptionist

2 months ago

Greenford, Greater London, United Kingdom Directions Recruitment Specialists Full time
Job Title: Receptionist

This is a 100% office-based role based in Perivale, with hours of 9.00 to 5.30. The salary is dependent on skills and experience, with a higher end for those with business centre experience.

Key Responsibilities:
  • Provide a professional front-line reception service to all tenants and prospective users.
  • Carry out all administrative and customer service duties required by the Business Centre Supervisor in the daily management.
Duties and Responsibilities:
  • Provide a first point of contact for tenants and users of the Business Centre's facilities, ensuring all on-site visitors are recorded and issued with appropriate health and safety advice.
  • Operate the telephone switchboard, handling calls quickly and efficiently, and referring to another officer if necessary.
  • Provide a call handling, mail sorting, and reception service for tenants and Centre users.
  • Raise purchase orders and invoices as required by the Business Centre Supervisor.
  • Provide administrative support to tenants and users as requested, in accordance with a published portfolio of support services.
  • Deal with all enquiries relating to the booking of meeting rooms, including preparation, setup, and cleanup.
  • Ensure all filing systems are kept up to date with accurate and relevant information, in accordance with relevant legislation and corporate policies.
  • Support the promotion of the Business Centres to potential users, in accordance with agreed marketing plans.
  • Maintain and update all relevant literature and procedures for resident tenants and other prospective users.
  • Ensure the provision of a safe working environment for all staff, users, and visitors to the Business Centres, in accordance with relevant legislation and advice from qualified health and safety professionals.
Requirements:
  • Ability to work collaboratively as part of a team, including internal and external stakeholders.
  • Knowledge of corporate policies and legislation relevant to Business Centre management.
  • Good customer service and administrative skills.
  • Ability and commitment to work unsupervised and maintain professional conduct and service standards at all times.
About You:
  • We're looking for someone who can manage multiple tasks while providing excellent customer service.
  • A good communicator with the ability to build strong professional relationships and empathise with people's needs.
  • Happy to take ownership of problems and find solutions.
  • Positive, enthusiastic, and able to adapt to fast-changing situations.
  • Confident using MS Office and other basic IT packages.