IT Support Team Lead

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Computappoint Full time £33,000

We are seeking an experienced IT professional to join our team as a Team Lead for our Level 1 IT support team in Portsmouth. The successful candidate will require strong foundations of IT knowledge and be comfortable taking lead and responsibility for high-quality customer support.

Key Responsibilities
  • Managing the ticket quality process
  • Leading a Level 1 ticket-based IT support team
  • Ensuring consistently high-quality standards of customer support
  • Taking part in delivery of ticket quality reviews
  • Team management duties such as rota management, performance reviews, 1:1s, recruitment etc.

The ideal candidate will have previous experience (2+ years) in ticket-based NOC or 1st Line Support environments. A competitive salary is offered for this role, estimated to be around £35,000 - £45,000 per annum, depending on experience.



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