Software Support Specialist

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time
Job Overview

A highly rewarding role as a Customer Success Manager has become available at Lead Forensics, offering a unique opportunity to drive growth and success for our clients.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. They will also have a solid understanding of sales and account management principles, as well as experience in using CRM systems.

We offer a competitive salary package, including a basic salary range of £25,000-£35,000, plus bonus. In addition, you will enjoy a range of benefits, including 25 days' holiday, two paid charity volunteering days, enhanced sick pay, and a pension scheme with employer contributions.

A Day in the Life:

  • Daily meetings with existing clients ranging from 30-60 minutes, with up to 5 meetings per day.
  • Providing support to clients by identifying and resolving issues, regularly liaising with customers to develop strategies and general account management.
  • Onboarding new customers with an in-depth video call with stakeholders to determine company needs and objectives, whilst building rapport and developing strong, long-term client relationships.

Required Skills and Qualifications:

  • Sales/Account Management or Customer Success background with experience in interacting with Director Level Individuals.
  • Experience in using CRM systems.

Benefits:

  • 25 days holiday plus Bank Holidays, 2 paid Charity Volunteering days, and Birthdays off.
  • Employee Assistance Program.
  • Enhanced sick pay, maternity/paternity pay, and Pension scheme provided with employer contributions.
  • Team incentives, company socials including Summer/Christmas parties and Family Fun-Days.
  • Free parking and on-site gym (Portsmouth site), and breakout areas (all sites).


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