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Logistics Operations Manager

2 months ago

Grays, Thurrock, United Kingdom Prax Full time
{"Job Title": "Distribution Supervisor", "Job Description": "Job Summary

We are seeking a highly skilled Distribution Supervisor to join our team at Prax. As a key member of our logistics operations, you will be responsible for ensuring the highest standards of deliveries are met for all our customers.

Located at our Thurrock office, you will work closely with our Distribution Team Leader to manage all driver operational and delivery queries in a timely and professional manner.

Key Responsibilities:

  • Deliver the schedule, utilize resources efficiently, and fulfill customer expectations
  • Establish and develop good working relationships with all stakeholders, including customers, drivers, transport managers, sales teams, and third-party contractors
  • Ensure customer service is maximized and issues are dealt with to maintain high service levels - communicating directly with customers as necessary
  • Manage all driver operational and delivery queries in a timely and professional manner
  • Re-routing, scheduling, and arranging deliveries accordingly
  • Inputting of releases into terminal systems
  • Provide support to Fuel Schedulers and the Transport Manager
  • Monitor driver performance closely to ensure deliveries are made in line with agreements and escalate when necessary
  • Ensure all necessary information is fed back to colleagues efficiently
  • Provide support to all customers
  • Assist with event investigation and resolution of issues
  • Crisis management - work closely with drivers and customers to minimize the impact to our business in the event of incidents
  • Assist with administrative processes including payroll and POD record keeping

Requirements:

  • Proven ability of working in an order and dispatch environment that is customer service focused, together with experience of vehicle scheduling
  • Prepared to take the lead and ownership of the operation
  • Be able to prioritize, work well under pressure, and communicate effectively
  • Strong sense of customer focus
  • Strong UK geographical knowledge
  • Good written and verbal skills
  • Knowledge of drivers' hours regulations and WTD
  • Must be IT literate to an intermediate standard (Excel, Word, Outlook)
  • Team player
  • Adaptable to new systems and processes
  • Attention to detail and application of prevailing business processes

What We Offer:

  • Life insurance
  • On-site parking
  • Private medical insurance
  • Company pension
"}