Business Assurance Specialist

4 weeks ago

Bournemouth, Bournemouth, United Kingdom Mortgage Intelligence Full time
Business Monitoring Assessor

To provide a quality review service ensuring that best practices are adopted across the network, ensuring a compliant sales process is demonstrated and recorded within our internal system.

Working as part of a team, the role entails checking cases that our appointed representatives submit to ensure that best advice is being given to their clients and that the FCA's Consumer Duty principles are being applied. This will contribute to ensuring that a positive customer culture is embedded across the organisation.

Your primary responsibility will be to verify the standards of advice given and to clearly report the findings to all relevant parties, recommending remedial action where appropriate and duly monitoring the progress of any such actions. You will have the opportunity to assist with training needs, act as a point of reference for the business, and produce management information for senior management.

You will build positive relationships with advisers through regular contact and feedback. In order to support a positive customer-focused culture, you will also be encouraged to maintain your personal development and continue to progress with industry qualifications.

Key Responsibilities include:
  • Check cases to ensure the best outcomes for customers and that documentation meets FCA and Mortgage Intelligence Holdings' requirements.
  • Assessment of Mortgage, Protection & General Insurance cases against regulatory and in-house standards set out by the Compliance team.
  • Provide feedback to advisers regarding cases checked, ensuring that positive relationships are both built and maintained.
  • Provide feedback to field staff to assist as part of their overall monitoring of advisers.
  • Reporting results of assessments and monitoring responses.
  • Analysis of results to identify trends, areas of development, and potential risks.
  • Play a key role in contributing to the network's Consumer Duty obligations, considering these obligations in all actions and decisions that are taken.
  • Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business.
PERSON SPECIFICATION – BUSINESS ASSURANCE ASSESSOR

Qualifications:

  • Good standard of general education
  • CEMAP, or equivalent qualification (if not currently held, training will be provided with a requirement that the full CEMAP qualification must be completed within 12 months of joining)
  • Certificate in Regulated General Insurance (CeRGI) preferred but not essential

Experience/Knowledge:

  • Experience in the regulated mortgage and/or protection environment

Skills:

  • Strong IT skills
  • Excellent written & verbal communication skills
  • High level of accuracy & attention to detail
  • Ability to work as part of a team
  • Ability to analyze data to identify trends
  • Good administrative and organisational skills
  • Good telephone manner
  • Ability to work under pressure
  • Good time management skills

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