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Senior Performance Partner

2 months ago

Peterborough, Peterborough, United Kingdom Travelex Full time
Job Title: Senior Performance Partner

Job Type: Full Time, Fixed Term Contract

Location: Peterborough, Hybrid

This role is responsible for the strategic leadership and operational management of the HR Shared Services Team to deliver high-quality, centralized employee relations services to the organization.

Key Responsibilities:

  • Strategically lead and manage the HR Shared Services Team to deliver exceptional employee relations services.
  • Develop, implement, and maintain inclusive employee relations strategies, policies, and procedures aligned with an employee-centered culture.
  • Provide expert advice and guidance to senior management on complex employee relations issues and matters.
  • Lead and manage a team of Employee Relations professionals, providing guidance, support, and opportunities for development.
  • Monitor trends in employee relations and employment law, and ensure that the organization's policies, procedures, and templates are kept up to date and compliant.
  • Manage the resolution of complex employee relations cases, including investigation, disciplinary, grievance, capability, and employment tribunal cases.
  • Act as the contact for employment law queries and own the relationship and liaison with internal legal advisors.
  • Collaborate with HR Business Partners and Centres of Excellence to provide an employee relations viewpoint where required.
  • Ability to lead and manage HR projects, ensuring they are delivered on time and within scope.
  • Experienced in managing and driving change within the HR function, including process reengineering and system implementation.
  • Ability to build trust and maintain strong professional relationships with key stakeholders and colleagues across the business.
  • Strong analytical skills to interpret HR data, identify trends, and make data-driven decisions and recommendations to leadership.
  • Creative thinking in finding solutions to enhance service delivery from the HR Shared Services Team.

Requirements:

  • Minimum of 5-7 years' experience in managing employee relations, shared services, and proven track record of complex work.
  • Proven experience in managing, leading, developing, and coaching a high-functioning, engaged team of HR professionals.
  • An analytical and innovative mindset with sound judgment and experience of developing and implementing organizational strategies, policies, procedures, resolutions, and continuous improvement.
  • Resilient and confident in dealing with ambiguity and risk; ability to prioritize multiple work-streams without sacrificing quality.
  • Strong results-orientation and sense of urgency with a focus on service delivery.