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Residential Support Officer

1 month ago

London, Greater London, United Kingdom Brackenberry Full time

We are seeking a highly skilled Residential Support Officer to work closely with a Local Authority in Haringey, assisting with the appointment of a Housing Liaison Officer on a 3-month contract. The successful candidate will have the opportunity to extend their role at the client's discretion.

Rate of Pay: £16.54 - £20.72 per hour

Key Responsibilities:
  • To take part in the organisation's response to emergencies, coordinating actions and providing support to residents.
  • To respond to and manage incidents of low-level anti-social behaviour, taking appropriate action in liaison with Haringey Council, Police, and other agencies. To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and refer complex issues to a Senior Housing Officer.
  • To support the effective management and re-letting of void properties by conducting pre-termination visits, accompanied viewings, sign-ups, and new tenant visits promptly. Ensure new tenants are aware of their responsibilities under the tenancy agreement.
  • To provide general advice on housing options, including transfers or any other tenancy-related issues, supporting new tenants as necessary to settle into their homes.
  • To ensure robust tenancy sustainment working across the patch, collaborating with internal and external partners to achieve successful outcomes. Escalate complex cases to the Senior Housing Officer where necessary.
  • To carry out tenancy checks, referring possible issues for further investigation. Serve Notice to Quit or Notice of Seeking.

Qualification Requirements:

  • A high standard of literacy and numeracy
  • Housing qualification and evidence of continued professional development
  • Commitment to taking responsibility for own learning and development

Please note:

  • The ideal candidate should be available to start immediately or at short notice
  • Must have the right to work in the UK
  • This role requires an enhanced DBS