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Service Engineer
1 month ago
We are seeking a highly skilled and motivated Service Engineer to join our Surgical Workplaces service team. As a Service Engineer, you will be responsible for ensuring the smooth operation of our medical equipment in the field, representing the business and building relationships with customers and colleagues to deliver exceptional service.
Key Responsibilities- Dealing with customers in a courteous and professional manner, demonstrating first-class interpersonal skills.
- Carrying out routine testing and servicing of Getinge equipment to the relevant standards.
- Problem-solving and fault-finding of equipment, combining initiative with a practical and logical approach.
- Calibrating equipment as necessary and reporting faulty equipment or equipment out of calibration to the Line Manager.
- Maintaining and monitoring adequate stock levels of spare parts to respond to call-outs in a timely manner.
- Producing quality service documentation for submission to customers.
- Maintaining regular communication with the internal Service Department, Technical Department, and Service Managers.
- Following correct returns and non-conformance report procedures at all times.
- Organising and prioritising a continuously changing workload, ensuring all customers' calls and enquiries are responded to quickly and effectively.
- Providing sales leads to relevant Service/Sales Managers.
- Observing and complying with Quality System duties and responsibilities at all times.
- Observing and complying with company and on-site Health & Safety requirements at all times.
- A recognised qualification in Electrical, Electronic, or Mechanical Engineering (such as City & Guilds Levels 1 & 2 or an equivalent qualification).
- Experience of field-based work.
- IT skills, including Microsoft Office, and experience of using CRM systems such as GForce.
- A strong work ethic and first-rate organisational skills.
- A positive attitude towards working as part of a team and on own initiative, and a willingness to travel and work away from home where necessary.
- Flexibility and the ability to adapt under pressure in a dynamic and changing environment.
- Excellent communication skills and a desire to deliver the best possible service to customers.
Getinge is a well-respected Original Equipment Manufacturer (OEM), saving lives through the manufacture and maintenance of a range of medical devices and solutions. Our Service Team is at the forefront of our business, responsible for routine servicing, testing, and repairing of our equipment in hospitals and facilities throughout the UK and Ireland.
We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family-friendly policies.
Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, engineers' bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, through providing a range of resources, meetings, activities, and training to employees to support their physical and mental health and wellbeing.
To help meet our goals of becoming CO2 neutral by 2025, we travel only if we must. In this role, you will be required to travel up to 80% to meet the requirements of your role.
As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.
