Retail Leadership Expert

3 weeks ago


Lichfield, Staffordshire, United Kingdom WHSmith Full time

**Job Title:** Customer Service Director

We are looking for a highly skilled and experienced Customer Service Director to lead our team at WHSmith. As a key member of our operations team, you will be responsible for creating a customer service led culture that is always seeking to improve performance and deliver a professional, friendly service to all customers.

**About the Role:

The successful candidate will have previous experience in retail management or leadership roles, preferably with experience of dealing with financial products or high-value cash transactions. You will be able to guide and inspire the team to achieve personal and branch targets.

**Key Responsibilities:

  • Creating a customer service led culture that is always seeking to improve performance
  • Delivering a professional, friendly service to all customers
  • Guiding and inspiring the team to achieve personal and branch targets

**What We Offer:

In addition to a competitive salary, we offer a range of benefits, including a pension scheme, holidays, employee discounts, and an Employee Assistance Programme to support your wellbeing.

**Salary:** £50,000 - £60,000 per annum

**Location:** Our store in Lichfield

**Estimated Salary:** £57,000 per annum based on location and industry standards


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