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Field Service Technician

2 months ago

Guildford, Surrey, United Kingdom Lorien Full time

Job Summary:

We are seeking a highly motivated and skilled Field Service Technician to join our team at Lorien. As a Field Service Technician, you will be responsible for providing technical support to our clients in the education sector.

About the Role:

Your primary responsibility will be to visit customer sites to diagnose and resolve technical faults and perform break-fix tasks. You will respond to client calls daily, assisting with hardware and software issues.

Key Responsibilities:

  • Provide technical support to clients in the education sector
  • Diagnose and resolve technical faults at customer sites
  • Perform break-fix tasks and maintain equipment
  • Respond to client calls and provide timely assistance
  • Collaborate with internal teams to resolve complex technical issues

Requirements:

  • Valid driving license
  • General knowledge of IT systems (Software Installs, Network Connectivity)
  • Some knowledge of payment devices (EPOS/POS, etc.) is advantageous
  • Excellent communication skills

Benefits:

  • Salary £25,000
  • Company van, fuel card
  • Paid overtime
  • 25 days annual leave

About Lorien:

Lorien is a leading provider of technical support services to the education sector. We are committed to delivering high-quality solutions that meet the needs of our clients.