Technical Support Coordinator

19 hours ago


Exeter, Devon, United Kingdom Cathedral Appointments Ltd Full time
Key Responsibilities
  • Provide high-quality customer support through effective communication with clients and internal stakeholders.
  • Manage the company portal, fleet setup changes, and general administrative tasks as the primary contact for each account.
  • Utilize Salesforce (CRM) to coordinate inbound customer queries and resolve issues efficiently.
  • Handle incoming calls on the main Customer Support phone line, addressing various client inquiries and concerns.
Requirements
  • Proven experience in customer relations, multitasking, and delivering under pressure (at least 12 months).
  • Excellent attention to detail and accuracy.
  • Self-motivated and highly organized individual.
  • Able to use initiative and solve problems effectively.
  • Advantageous: experience in Automotive services.


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