Alarm Response Officer

24 hours ago


Belfast, United Kingdom G4S Business Unit:US Youth Services Full time

Job Description:

G4S, a global leader in security and related services, is seeking a skilled Alarm Response Officer to join our team. This exciting opportunity will allow you to leverage your communication skills and technical expertise to provide exceptional customer service.

Key Responsibilities:

  • Monitoring and responding to alarm activations in a timely and professional manner
  • Providing excellent customer service through inbound calls and correspondence
  • Collaborating with colleagues to resolve incidents and emergencies
  • Maintaining accurate records and logging calls in the system
  • Staying up-to-date with NSI regulations and company procedures

Requirements:

  • Background in a call centre environment or relevant experience
  • Excellent attention to detail and organisational skills
  • Strong IT skills and ability to learn new systems quickly
  • Flexible to work a four-week rotating shift pattern including days, nights, weekends, and Bank Holidays

Benefits:

  • Estimated salary: £25,000 - £30,000 per annum (dependent on location and experience)
  • Excellent opportunities for career progression within G4S Business Unit: US Youth Services
  • Full training and support in the role
  • Overtime opportunities available
  • Pension and Life Assurance scheme
  • 'Perks at Work' scheme including staff discounts

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