Client Service Liaison

3 weeks ago


Birmingham, Birmingham, United Kingdom Castle Fine Art Full time

We are seeking a highly skilled Client Service Advisor to provide exceptional customer service and support to our loyal clients across the business.

Key Responsibilities:

• Act as a key point of contact for clients, via phone and email, to confidently resolve issues and queries.

• Conduct and manage through to completion, time-sensitive 'Know Your Client' (KYC) and Anti-Money Laundering (AML) checks, following company procedures and HMRC guidelines.

• Proactively follow up with clients after dealing with complaints, to ensure the matter has been resolved to their satisfaction.

• Complete and maintain accurate records in accordance with company policy and Data Protection compliance.

• Maintain accurate records of Client Services involvement in dispatches and collections, liaising with colleagues and relevant departments as necessary.

What We Offer:

• A competitive salary

• Staff discounts

• Pension scheme

• A comprehensive benefits package

Requirements:

• Excellent organisation skills with ability to prioritise tasks effectively and problem solve.

• Proactive and results-focused personality

• Significant experience in a customer service role, with complaint handling experience

• Strong communication skills, both written and verbal

• Demonstratable knowledge of Data Protection policies and procedures

• Confidence with IT systems such as Excel

• Ability to work independently and demonstrate initiative on a day-to-day basis

Due to the nature of the business, Bank Holiday working is a requirement. Therefore, flexibility is a must for this role.



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