Client Service Liaison
1 month ago
We are seeking a highly skilled and customer-focused Client Service Advisor to join our Client Services team at Castle Fine Art. This is a full-time, permanent position, working 37.5 hours per week, Monday to Friday, with the requirement to work at our Warehouse in Erdington as part of the support we provide to our galleries.
Key Responsibilities:- Act as a key point of contact for clients, providing exceptional customer service and resolving issues and queries via phone and email.
- Conduct and manage through to completion, time-sensitive 'Know Your Client' (KYC) and Anti-Money Laundering (AML) checks, following company procedures and HMRC guidelines.
- Proactively follow up with clients after dealing with complaints, to ensure the matter has been resolved to their satisfaction.
- Maintain accurate records in accordance with company policy and Data Protection compliance.
- Liaise with colleagues and relevant departments as necessary to maintain accurate records of Client Services involvement in dispatches and collections.
- A competitive salary.
- Staff discounts.
- Pension scheme.
- A comprehensive benefits package.
- Excellent organisation skills with the ability to prioritise tasks effectively and problem-solve.
- Proactive and results-focused personality.
- A significant experience in a customer service role, with complaint handling experience.
- Strong communication skills, both written and verbal.
- Demonstratable knowledge of Data Protection policies and procedures.
- Confidence with IT systems such as Excel.
- The ability to work independently and demonstrate initiative on a day-to-day basis.
Due to the nature of the business, Bank Holiday working is a requirement. Therefore, flexibility is a must for this role.
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