Customer Service Ambassador

2 months ago


Fareham, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

Customer Service Representative Job Description

**About the Role**

We are seeking a highly skilled Customer Service Representative to join our team at beBee Professionals. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

**Responsibilities**

* Respond promptly to customer inquiries via various communication channels, including phone, email, and chat.
* Resolve customer complaints and escalate issues as needed, ensuring a positive experience for our clients.
* Provide accurate and timely product information, pricing, and order assistance to customers.
* Process orders, returns, and exchanges efficiently, maintaining accurate records and updating customer information in our database.

**Requirements**

* High school diploma or equivalent required.
* Previous customer service experience preferred, with a proven track record of delivering excellent service.
* Excellent communication and problem-solving skills, with the ability to multitask and work well under pressure.
* Proficiency in computer systems and software applications, with a strong understanding of customer service principles.

**Benefits**

* Competitive hourly wage and comprehensive benefits package.
* Opportunities for career growth and advancement within our company.
* Access to training and development programs, ensuring you stay up-to-date with industry trends and best practices.
* A supportive and collaborative work environment, where your contributions are valued and recognized.



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