Retail Team Lead

6 days ago

Kingston upon Thames, Greater London, United Kingdom Toolstation Full time

About the Role

We're seeking a highly motivated and experienced Store Manager to lead our team at Toolstation. As a Store Manager, you will be responsible for delivering an outstanding customer proposition and driving sales through superb customer service.

Key Responsibilities

  • Manage the branch, ensuring high standards of customer service and sales performance.
  • Lead and motivate a team of retail professionals to achieve great things.
  • Deliver great service, ensuring customers receive a positive experience.
  • Muck in and get your hands dirty, helping the team with tasks such as checking and unpacking deliveries.
  • Encourage a positive mindset, building a culture of feedback, praise, and recognition.
  • Ask questions and build relationships, ensuring your team receives the development they need.
  • Lead from the front, coaching, motivating, and engaging your team to create a great place to work.
  • Build a fun working environment, maintaining high branch standards and product availability.

What You'll Bring

  • Knowledge of developing high-performing and engaged retail teams.
  • Hard work and passion for leading a team to deliver sales through superb customer service.
  • A love of teamwork and a willingness to muck in.
  • Customer focus, ensuring the customer remains at the heart of everything you do.
  • Resilience and determination to achieve results, coaching your team to deliver.
  • Flexibility and ability to plan effectively.
  • Yourself, bringing your whole self to work and letting your true personality shine through.

What You'll Get

  • Every opportunity to be yourself and bring your personality and potential to work.
  • Access to training and development, including our Toolstation Academy programmes.
  • Some of the best benefits in retail, including 22 days' holidays, company pension scheme, and life assurance.
  • A bonus scheme, cycle to work scheme, save and buy as you earn, and discounts across all Travis Perkins companies.

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