Part-Time Customer Service Assistant
2 months ago
We're seeking a Part-Time Customer Service Assistant to join our team in a part-time branch-based opportunity working 24 hours a week, including some Saturdays. As a valued member of our team, you'll provide exceptional customer service, build strong relationships with customers, and contribute to a positive branch environment.
The estimated salary for this role is £20,000-£26,000 per annum, depending on location and experience. In addition to your basic salary, you'll also be eligible for a generous pension contribution of up to 15%, an annual performance-related bonus, share schemes, and benefits tailored to your lifestyle.
Key Responsibilities
- Provide excellent customer service, resolving queries and issues in a timely and professional manner.
- Build strong relationships with customers, understanding their needs and preferences.
- Contribute to a positive branch environment, promoting a culture of inclusivity and respect.
Requirements
- You're a people person – honest, genuine, and caring about helping others with their finances.
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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