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Senior Operations Manager
2 months ago
Job Title: Senior Business Operations Lead
Job Summary:
We are seeking a highly skilled and experienced Senior Business Operations Lead to join our team at Biffa. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our depot, ensuring the delivery of first-class customer service and meeting pre-defined business Key Performance Indicators (KPIs).
Key Responsibilities:
- Provide leadership and guidance to the traffic dispatcher team, ensuring the efficient and effective management of day-to-day shift operations.
- Operate and manage the planning process for mobilization of new work and tactical re-routes, ensuring optimal resource allocation and vehicle availability.
- Manage seasonal challenges, including Bank holidays and Christmas holidays, to ensure resources and routes are optimized according to customer needs.
- Ensure adherence to all aspects of Health & Safety, including H&S induction and training, operating procedures, near miss reporting, and emergency procedures.
- Experience with route planning software, such as Route Monkey, DPS (LogiX), etc.
- Local geographical knowledge and transport legislation is desirable.
- Waste industry knowledge, including relevant laws, would be ideal.
Requirements:
- Proven experience in operations management, preferably in the waste industry.
- Strong leadership and communication skills.
- Ability to work effectively in a fast-paced environment.
- Experience with route planning software and local geographical knowledge.
- Waste industry knowledge and relevant laws.
About Biffa:
Biffa is a leading waste management company, dedicated to providing innovative and sustainable solutions to our customers. We are committed to diversity, equity, and inclusion, and we believe that different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment.
