Global Support Specialist
1 week ago
Job Summary
Vizrt is seeking a highly skilled Global Support Engineer to join our team. As a Global Support Engineer, you will be responsible for providing technical support to our customers worldwide, ensuring timely and quality resolution of their issues.
Key Responsibilities
- Provide technical support to customers via phone, email, or chat
- Troubleshoot and resolve complex technical issues
- Work closely with customers to understand their needs and provide effective solutions
- Escalate complex issues to senior engineers or other departments as needed
- Contribute to the development of knowledge base articles and other support resources
- Participate in on-call rotations and provide 24/7 support as needed
Requirements
- 3+ years of experience in a technical support role, preferably in the broadcast industry
- Strong technical skills, including experience with Vizrt products and broadcast systems
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong knowledge of broadcast systems, including automation, video servers, and switchers
What We Offer
Vizrt offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and technically skilled individual who is passionate about providing excellent customer support, we encourage you to apply for this exciting opportunity.
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