Global Support Specialist

1 week ago


London, Greater London, United Kingdom Vizrt Full time

Job Summary

Vizrt is seeking a highly skilled Global Support Engineer to join our team. As a Global Support Engineer, you will be responsible for providing technical support to our customers worldwide, ensuring timely and quality resolution of their issues.

Key Responsibilities

  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot and resolve complex technical issues
  • Work closely with customers to understand their needs and provide effective solutions
  • Escalate complex issues to senior engineers or other departments as needed
  • Contribute to the development of knowledge base articles and other support resources
  • Participate in on-call rotations and provide 24/7 support as needed

Requirements

  • 3+ years of experience in a technical support role, preferably in the broadcast industry
  • Strong technical skills, including experience with Vizrt products and broadcast systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong knowledge of broadcast systems, including automation, video servers, and switchers

What We Offer

Vizrt offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and technically skilled individual who is passionate about providing excellent customer support, we encourage you to apply for this exciting opportunity.



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