Quality Assurance Specialist
3 weeks ago
We are seeking a highly skilled Quality Assurance Specialist to join our FinCrime Operations team at Kroo Bank Ltd. As a key member of our team, you will play a crucial role in ensuring the excellence of our financial crime operations and training functions.
Key Responsibilities- Learn and understand the processes and procedures of our financial crime team.
- Create and maintain QA scorecards for financial crime processes in line with our QA Framework.
- Conduct regular and ad-hoc Quality Checks (QC) on financial crime analysts' work and FinCrime Operations processes.
- Conduct root cause analysis to identify issues and areas for improvement.
- Provide clear and actionable feedback to financial crime analysts and team leaders.
- Support the training needs of our FinCrime Operations teams by delivering coaching and quality training sessions.
- Develop and maintain QA metrics and provide feedback to stakeholders.
- Communicate QA findings to senior stakeholders.
- Experience in a similar role within a fintech or financial services environment.
- Good knowledge of AML and compliance requirements within financial services.
- Strong analytical and problem-solving skills.
- Ability to interpret data and provide actionable feedback.
- Experience in providing tailored feedback to team members.
- Competitive salary and benefits package.
- Opportunity to work with a cutting-edge fintech company.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
Please submit your application through our website. We look forward to hearing from you.
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