Customer Service Representative

4 weeks ago


Southampton, Southampton, United Kingdom GoHenry Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at GoHenry. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction.

Key Responsibilities

  • Provide timely and effective support to customers through various communication channels, including phone, email, and in-app chat.
  • Resolve customer queries and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements

  • Transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.
  • High standard of written and verbal English.
  • Comfortable navigating multiple systems while verbally explaining and guiding customers to positive resolutions.
  • Passion for building great rapport and providing a fantastic experience that really makes a difference to our customers.

What We Offer

  • Concentrated training to build up knowledge and system navigation skills.
  • Regular training to ensure you are kept in the know and skilled to deal with the queries coming in.
  • Opportunities to gain certified qualifications.
  • A supportive and collaborative work environment.

How to Apply

We guarantee that no matter what, you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in-person interview at our office. We will communicate with you throughout.



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