Store Manager

3 weeks ago

London, Greater London, United Kingdom Tiffany & Co. Full time

Tiffany & Co. is a leader in luxury goods, and as a Store Manager, you will play a key role in driving sales and client satisfaction. Your primary responsibility will be to lead and develop a high-performing sales team, ensuring they meet and exceed sales targets and profitability goals.

The ideal candidate will be a dynamic and inspiring leader with a proven track record of building strong relationships with internal and external clients. You will be responsible for creating a climate of service excellence and client development, maximizing the performance of motivated and engaged employees.

Fiscal Accountability

  • Deliver profit plan sales and profitability targets.
  • Demonstrate favorable/positive audit control results.
  • Demonstrate favorable Return on Investment on all major investments.
  • Ensure all day-to-day activities support key retail strategies and current initiatives.
  • Effectively manage and motivate staff through Achieve system utilization.

Service Excellence

  • Foster a store environment of Service Excellence, defining, modeling, and holding staff accountable for demonstrating behaviors that enhance client engagement and build enduring relationships.
  • Coach all staff to reinforce Tiffany & Co. training concepts and develop necessary skills to ensure consistent delivery of Service Excellence.

Business Development

  • Assess local market opportunities to develop a proactive and effective client development strategy, driving new client acquisition, lapsed client re-engagement, and cultivation of Tiffany Register (TR) clients.
  • Communicate the client development strategy and related individual objectives for each member of the branch.
  • Utilize and champion Engage as the tool to execute client development strategy, ensuring consistent collection and updating of client information and strategic analysis of data and reports.
  • Ensure brand standard levels are maintained and appropriate resources are allocated for client development events and campaigns, partnering with Merchandising, Marketing, and other groups as applicable.
  • Stay current on all industry news and company updates, completing provided training courses to ensure compliance with company policy changes and better serve clients.

Talent Management

  • Acquire Talent: Build a robust internal and external talent pipeline through employee, client, and personal networking, effectively identifying and selecting top talent using pre-hire assessment reports and interview guides.
  • Develop Talent: Hold quarterly performance review meetings with all members of staff to discuss performance relative to expectations/plans, identify and leverage strengths, and close any identified skill gaps through coaching and/or training.
  • Maximize Top Talent: Craft Talent Maximization Plans for top talent, advocating for and sharing information about top talent to enable maximization and mobility across the business.

Creative Visual Merchandising/Merchandising

  • Be aware of all current Creative Visual Merchandising and Merchandising directives, ensuring timely implementation.
  • Maintain standards for all creative vehicles in store, including windows and vitrines, signage, flowers, and holiday décor.
  • Maintain standards for Product Presentation Management and merchandising directives, ensuring case line presentations are complete and up-to-date and merchandising adjacencies are maintained.
  • Communicate needs for special events and provide timely Creative Visual Merchandising feedback to the appropriate Creative Visual Merchandising Director.

Security

  • Maximize the physical deterrence and floor presence of the entire security staff, ensuring front door coverage by a Tiffany & Co. Security Officer during client hours.
  • Ensure all store staff have up-to-date knowledge and awareness of security and emergency procedures.
  • Ensure all physical security systems are functioning properly, including alarms, CCTV, radios, wands, and safe/timelock.
  • Ensure Incident Management Plan site readiness is maintained per policy.

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