Nightside Hospitality Specialist

1 day ago


London, Greater London, United Kingdom AccorHotel Full time
Job Title: Nightside Hospitality Specialist

About the Role
We are seeking a skilled and motivated Nightside Hospitality Specialist to join our team at IBIS Shoreditch. As a key member of our night shift team, you will be responsible for providing exceptional service to our guests during the late evening and early morning hours.

Responsibilities
As a Nightside Hospitality Specialist, your primary responsibilities will include:
  1. Front Office Operations: You will be responsible for managing the reception desk, processing night audit and nightly reports, and ensuring that all front office transactions are accurately recorded.
  2. Food and Beverage Service: You will assist with food and beverage orders, preparation, and delivery to guests, as well as maintaining cleanliness and tidiness in the service areas.
  3. Security Monitoring: You will work closely with security to monitor building security and ensure the safety of our guests and staff.
  4. Room Service: You will take responsibility for room service, including answering telephones, taking orders, and delivering food and beverages to guests.

Requirements
To be successful in this role, you will need to have the following skills and qualifications:
  1. A Self-Starter with Initiative: You will be able to work independently and take initiative to solve problems and improve processes.
  2. Customer-Focused Problem Solver: You will possess excellent customer service skills and be able to handle guest complaints and issues in a professional and efficient manner.
  3. Flexibility and Adaptability: You will be flexible and adaptable, able to work a variety of shifts, including nights, weekends, and holidays.
  4. Technical Skills: You will have basic computer skills and be able to use hotel software systems to manage front office operations.

Salary Information
The estimated salary for this role is £22,000 - £25,000 per annum, depending on experience and qualifications.

About Us
IBIS Shoreditch is a 3-star hotel located in the heart of London's East End. We offer a unique and welcoming environment for our guests, with a focus on exceptional service and hospitality.

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