Store Operations Manager
1 month ago
Moncler is seeking a highly skilled Store Operations Manager to lead its boutique at Selfridges.
The ideal candidate will be responsible for overseeing all business support activities and processes, ensuring effective and timely execution.
As a Store Operations Manager, you will be accountable for driving operational excellence, managing inventory, and providing exceptional client service.
Key Responsibilities:
- Drive operational efficiency and accuracy in day-to-day Back of House procedures and processes;
- Ensure proper organisation and accessibility of merchandise in the Stock Room;
- Plan, undertake, and be accountable for all aspects of inventory operations;
- Implement and execute after-sales service procedures;
- Manage cash/card handling and client data procedures;
- Collect data to train colleagues and new hires;
- Recruit, interview, and hire a team to drive store sales and deliver excellent service;
- Drive store sales and productivity through key KPI management;
- Develop team to ensure individual growth, employee engagement, and career pathing.
Requirements:
- 3 years of previous experience in managerial roles in structured Fashion Luxury/Retail Companies;
- Proven background in staff recruitment and development;
- Excellent client service, sales generation, and stock management skills;
- Fluency in English, with another language a plus;
- Digitally aware with deep knowledge of MS Office and experience in clienteling, payments, and warehouse management systems.
Moncler Group is an equal opportunity employer, committed to creating an inclusive environment for all employees.
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