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IT Service Desk Engineer

2 months ago

London, Greater London, United Kingdom ZKM Consulting Full time

Job Title: IT Service Desk Engineer

Job Type: Permanent / Full-Time

Location: Remote (4 days a week)

Salary: up to £40,000 base salary + 15% bonus + attractive benefits

Job Summary:

ZKM Consulting is seeking a skilled IT Service Desk Engineer to join our team. As a key member of our IT operations team, you will provide essential technical support to our clients, ensuring the availability and reliability of our IT systems.

Key Responsibilities:

  • Provide hands-on technical support to clients via phone, email, and remote desktop.
  • Administer Microsoft Entra, AutoPilot, and EndPoint Management to ensure seamless IT operations.
  • Troubleshoot MS 365 applications, including SharePoint and Teams, to resolve technical issues.
  • Manage IT equipment, including laptops, mobiles, docking stations, monitors, and other peripherals.
  • Ensure compliance with IT Cyber Security policies to protect our clients' data.
  • Work closely with service providers and third-party vendors to resolve technical issues.
  • Escalate complex issues and provide support to junior engineers.
  • Identify and resolve network and WiFi issues to ensure uninterrupted IT services.
  • Support Logitech meeting room equipment to ensure smooth video conferencing.
  • Participate in an on-call rota for Out of Hours support (1 week every 6-7 weeks).

Requirements:

  • 5+ years of relevant IT experience, preferably in a help desk or technical support role.
  • Strong troubleshooting skills with Microsoft 365 (SharePoint, Teams, etc.).
  • Experience with Microsoft Entra, AutoPilot, and EndPoint Management.
  • Knowledge of Windows 10, 11 / Windows Server.
  • Basic knowledge of cloud platforms, virtualization, and network security.
  • Familiarity with PowerShell, Command Line, BASH, KQL, and Linux.
  • On-call support and flexible working hours.

Preferred Qualifications:

  • BSc in Information Technology (or equivalent) is an advantage.
  • ITIL Foundation certification or equivalent.
  • MCSE, MS 102, CompTIA A+, Security+, or Network+ certifications are a plus.