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Trainer - Learning and Development Specialist
2 months ago
Job Title: Trainer - Learning and Development Specialist
Company: Excelloit Consultancy Services
Job Summary:
We are seeking a highly skilled Trainer - Learning and Development Specialist to join our team at Excelloit Consultancy Services. As a Trainer, you will be responsible for delivering training programs to employees across various departments, ensuring they have the necessary skills and knowledge to excel in their roles.
Key Responsibilities:
- Design and Deliver Training Programs: Develop and deliver training programs that cater to the needs of our employees, focusing on skills development, knowledge sharing, and performance improvement.
- Training Needs Analysis: Conduct training needs analysis to identify gaps in employee skills and knowledge, and develop training programs to address these gaps.
- Training Delivery: Deliver training programs to employees, using a variety of training methods, including classroom training, online training, and coaching.
- Training Evaluation: Evaluate the effectiveness of training programs, using metrics such as participant feedback, knowledge retention, and behavior change.
- Training Materials Development: Develop training materials, including course outlines, training manuals, and presentation slides.
- Collaboration with Stakeholders: Collaborate with stakeholders, including department heads, managers, and employees, to understand their training needs and develop training programs that meet these needs.
Requirements:
- Experience: A minimum of 2 years of experience in a training role, preferably in a contact center or large multi-department business.
- Qualifications: A degree in a relevant field, such as education, training, or human resources.
- Skills: Excellent communication, presentation, and public speaking skills; ability to use data and feedback to inform training decisions; proficiency in MS Office, particularly PowerPoint; and e-learning software.
Work Environment:
The working hours are between 8am and 8pm, Monday to Sunday, with shifts within Monday to Friday, 8am-6pm. You will work flexible shifts, including evenings and weekends, to accommodate the needs of our business.
