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Customer Service Representative

2 months ago

Doncaster, Doncaster, United Kingdom EE Full time
Job Overview

Location: Doncaster

Hrs: Part-time AM and PM rotations available

Role: Permanent, 25hr and 30hr options

Why this role matters

Are you someone who enjoys resolving complex issues? If so, you may have transferable skills to excel in a Customer Service Technical role with EE.

Why not leverage your skills to make a positive impact and join our Broadband Technical Team in Doncaster. You'll be communicating with customers over the phone to address their broadband-related queries. You could be assisting someone with a simple router question or a more complex issue, and you'll be there to support them throughout.

You don't need specific experience to join us. As long as you're naturally helpful, calm, and can build relationships, we can train you on the rest.

We understand that life is unpredictable, and like most roles within EE, this opportunity is designed with flexibility in mind. We're committed to supporting you in being successful, which means we'll do everything we can to ensure you don't miss an appointment or can take care of your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

  • A competitive starting salary of £23,504 rising to £24,064 after 8 months
  • Huge discounts on EE & BT products, including your Mobile and Broadband – saving you hundreds of pounds every year
  • Support in carving your own career path. We're passionate about developing our people and will support you to achieve the career you want
  • Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts
  • Volunteering days, so you can give back to your local community
  • Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?