Luxury Hotel Reservations Manager

4 weeks ago


Southam CP, United Kingdom Focus Hotels Management Limited Full time

At Focus Hotels Management Limited, we are seeking a highly skilled Luxury Hotel Reservations Manager to join our team at Polo Club Hotel in Warwickshire. As a key member of the pre-opening team, you will be responsible for managing the efficient management of advanced reservations, achieving targets in revenue, and ensuring guest and employee satisfaction.

The ideal candidate will work closely with the hotel front office to ensure all reservations are correctly recorded with correct guest requests in the Property Management System (PMS). You will also oversee the day-to-day running of all accommodation reservations, ensuring that all processes are followed, and develop client relationships to support both Polo Club Hotel and other venues within the resort.

Key responsibilities include:

  • Managing upselling tools and ensuring all pre-arrival requests are actioned and passed to the relevant departments promptly.
  • Updating and maintaining customer information in the hotel reservation system.
  • Ensuring all VIP guests are met on arrival and departure to ensure exceptional service is provided during the stay.

In return for your expertise, you will receive a competitive salary of £45,000 per annum, flexible working hours, on-going training and development, free car parking, uniform provided, 20 days holidays plus 8 bank holiday, and access to Focus Hotels Staff Rate and Friends and Family Rates.

We are looking for an existing hotel experience essential, with preferred experience with Guestline, Lighthouse (OTA Insights), Amadeus, and STR, however training will be required. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional service, please apply for this exciting opportunity.



  • Southam CP, United Kingdom Focus Hotels Management Limited Full time

    Director of Hotel ServicesFocused on delivering exceptional guest experiences, Focus Hotels Management Limited is looking for a talented Director of Hotel Services to oversee the hotel's operations in Dallas Burston Polo Club. As a key member of the senior management team, the successful candidate will be responsible for developing and implementing...


  • Southam CP, United Kingdom Focus Hotels Management Limited Full time

    Strategic Operations ManagerFocusing on providing outstanding customer service, Focus Hotels Management Limited is seeking a skilled Strategic Operations Manager to lead the hotel's operations in Dallas Burston Polo Club. The successful candidate will be responsible for developing and implementing strategic plans to drive business growth, improve operational...


  • Wishaw CP, United Kingdom The Belfry Hotel & Resort Full time

    About The Belfry Hotel & ResortThe Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses are recognised as world-class.


  • Southam CP, United Kingdom Focus Hotels Management Limited Full time

    Hotel Operations SpecialistFocus Hotels Management Limited is seeking a skilled Hotel Operations Specialist to join their team in Dallas Burston Polo Club. The successful candidate will be responsible for the day-to-day operations of the hotel, including front office, housekeeping, and food and beverage services.Responsibilities:Provide guidance and training...

  • Bar Manager

    3 weeks ago


    North Kelsey CP, United Kingdom James Webber Recruitment Full time

    Bar Manager - Luxury 4-Star Hotel Location: Lincoln Salary: £30,000 per year plus Tips Why Join Us?* Career Growth: Extensive training and clear progression opportunities.* Perks: Discounted stays, dining, and group activities.* Benefits: Company pension scheme, complimentary meals, and full uniform provided.* Work-Life Balance: Permanent, full-time role...


  • South Kelsey CP, United Kingdom Rjuk Full time

    Store Manager, Stamford, Lincolnshire,Retail, Fashion, Lifestyle, Quality, Store Manager Stamford.We are looking for a Store Manager to manage this luxury & lifestyle brand in Stamford.This is a busy store with good footfall and a regular customer.If you are looking for your next career move with a brand that has excellent opportunities then we would love to...


  • South Kelsey CP, United Kingdom Retail Jobs Uk Limited Full time

    Store Manager, Stamford, Lincolnshire,Retail, Fashion, Lifestyle, Quality, Store Manager Stamford.We are looking for a Store Manager to manage this luxury & lifestyle brand in Stamford.This is a busy store with good footfall and a regular customer.If you are looking for your next career move with a brand that has excellent opportunities then we would love to...


  • South Kelsey CP, United Kingdom Retail Jobs Uk Limited Full time

    Store Manager, Stamford, Lincolnshire,Retail, Fashion, Lifestyle, Quality, Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Store Manager Stamford.We are looking for a Store Manager to manage this luxury & lifestyle brand in Stamford.This is a busy store with good...


  • Studley CP, United Kingdom Warner Hotels Full time

    Dining Establishment PorterWe are seeking an enthusiastic and hardworking individual to join our team as a Dining Establishment Porter at Warner Hotels.With a 209-bedroom hotel and a rich history spanning 180 years, we offer a unique and exciting work environment. Our hotel features modern facilities, including a spa, cabaret dining restaurant, and beautiful...


  • Studley CP, United Kingdom Warner Hotels Full time

    Pursue a culinary career as a Commis Chef at Studley Castle, part of the renowned Warner Hotels Group.This luxurious hotel features 209 en-suite bedrooms and offers exceptional facilities, including a spa, cabaret dining restaurant, and beautifully maintained gardens in rural Warwickshire.As a key member of our kitchen team, you will assist in food...


  • Studley CP, United Kingdom Warner Hotels Full time

    Job Title: Hospitality Team Lead - F&BOur 209-bedroom hotel, situated in the heart of Warwickshire, offers a unique blend of history and modern luxury, featuring a spa, cabaret dining restaurant, and beautiful gardens.Salary:£26,370 per annumAbout the RoleWe are looking for a highly skilled and experienced Hospitality Team Lead - F&B to join our team at...


  • Bakewell CP, United Kingdom First Contact Chefs Full time

    About UsFirst Contact Chefs is a renowned hospitality recruitment agency, dedicated to fostering careers in the industry. We pride ourselves on our commitment to professional career development and nurturing talent to enhance our clients' reputation.Job OverviewWe are seeking an enthusiastic and passionate Commis Chef to join our client's high-quality...


  • North Kelsey CP, United Kingdom James Webber Recruitment Full time

    Job Title: Director of Food and Beverage Location: Lincolnshire Salary: £65.000 per year plus 10% bonus based on EBITDA A leading hotel group in Lincolnshire, seeking an experienced Director of Food and Beverage (F&B) to oversee our prominent hotel.This bustling venue features over 150 luxurious rooms, an on-site restaurant and bar, and conference...


  • Studley CP, United Kingdom Warner Hotels Full time

    Job Title: Food and Beverage Operations ManagerThis 209-bedroom hotel, located in rural Warwickshire, boasts a blend of modern facilities including a spa, cabaret dining restaurant, and picturesque grounds.Salary:£26,370 per annumAbout the RoleWe are seeking an experienced and skilled Food and Beverage Operations Manager to oversee the performance of our...


  • Southam, United Kingdom CV-Library Full time

    A new and exciting opportunity has become available to join a great team based on the Southam Industrial Estate for an experienced CNC CAM 5 Axis Programmer / Setter – Milling (HAAS) . The company is  highly successful manufacturing company with excellent company benefits. Please note that I have placed 3 candidates here over the last two years...


  • Studley CP, United Kingdom HC-One Ltd. Full time

    Salary: £21,000 - £22,500 per annumThe successful candidate will have the opportunity to work in a luxurious purpose-built home, surrounded by experienced colleagues who are passionate about providing outstanding care.In this role, you will be responsible for maintaining high standards of cleanliness and hygiene, ensuring our residents' homes are kept tidy...


  • North Kelsey CP, United Kingdom James Webber Recruitment Full time

    ROLE: Bar & Lounge Manager LOCATION: Lincoln SALARY: £30,000 per year plus Tips * Career Growth: Extensive training and clear progression opportunities.* Perks: Discounted stays, dining, and group activities.* Benefits: Company pension scheme, complimentary meals, and full uniform provided.* Work-Life Balance: Permanent, full-time role (40 hours per...


  • Southam, United Kingdom IXL Events Centre Full time

    We have an exciting opportunity for a Wedding and Events Sales Coordinator to join our team at The IXL Events Centre, one of the most prestigious conference & wedding venues in beautiful Warwickshire countryside within the grounds of Dallas Burston Polo Club. In this role you will be responsible for promoting, selling, and ensuring successful delivery of...


  • Cromwell CP, United Kingdom Welcome Break Full time

    About the JobWe are seeking a highly motivated and experienced individual to join our team as a Brand Supervisor. As a key member of our team, you will be responsible for managing a team of customer-facing staff and ensuring that our customers receive exceptional service.ResponsibilitiesTeam Management: Lead and manage a team of customer-facing staffCustomer...


  • Southam, United Kingdom Kedleston Group Ltd Full time

    At Kedleston Group, our vision is simple, every provision we operate will be recognised as ‘outstanding’ in every way. We will never be the biggest, but we will lead, and others will follow." Please note that this role is advertised on a part time basis of 16 hours (2 days) per week, salary shown is actual salary dependant on experience and...