Luxury Hotel Reservations Manager
4 weeks ago
At Focus Hotels Management Limited, we are seeking a highly skilled Luxury Hotel Reservations Manager to join our team at Polo Club Hotel in Warwickshire. As a key member of the pre-opening team, you will be responsible for managing the efficient management of advanced reservations, achieving targets in revenue, and ensuring guest and employee satisfaction.
The ideal candidate will work closely with the hotel front office to ensure all reservations are correctly recorded with correct guest requests in the Property Management System (PMS). You will also oversee the day-to-day running of all accommodation reservations, ensuring that all processes are followed, and develop client relationships to support both Polo Club Hotel and other venues within the resort.
Key responsibilities include:
- Managing upselling tools and ensuring all pre-arrival requests are actioned and passed to the relevant departments promptly.
- Updating and maintaining customer information in the hotel reservation system.
- Ensuring all VIP guests are met on arrival and departure to ensure exceptional service is provided during the stay.
In return for your expertise, you will receive a competitive salary of £45,000 per annum, flexible working hours, on-going training and development, free car parking, uniform provided, 20 days holidays plus 8 bank holiday, and access to Focus Hotels Staff Rate and Friends and Family Rates.
We are looking for an existing hotel experience essential, with preferred experience with Guestline, Lighthouse (OTA Insights), Amadeus, and STR, however training will be required. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional service, please apply for this exciting opportunity.
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