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Customer Engagement Specialist
2 months ago
We are seeking a highly motivated and driven Customer Engagement Specialist to join our sales team at Focus Group. As a key member of our team, you will be responsible for growing revenue and profit on all products and services supplied by our company.
Key Responsibilities- Maintain and adapt product knowledge to effectively communicate with customers and identify opportunities for growth.
- Cross-sell different products to our existing customer base, ensuring a comprehensive understanding of our product portfolio.
- Develop a deep understanding of the sales process from start to finish, including lead generation and pipeline management.
- Sell upgrades to existing customers, leveraging your knowledge of our products to drive revenue growth.
- Create opportunities for surrounding teams by generating leads and promoting our product offerings.
- Build a strong client base through referrals from current customers and maintain accurate pipeline and forecasting at all times.
- Meet productivity and sales-based KPIs, driving business growth and success.
- Target-driven with a high level of organizational skills and attention to detail.
- Exceptional verbal and written communication skills, with the ability to meet deadlines and build strong relationships with customers and colleagues.
- Good interpersonal skills, with a strong ability to work collaboratively as part of a team.
- An excellent bonus scheme and commission structure, with a total first-year package of up to £35,000.
- Excellent progression and learning opportunities, with an average promotion to Business Development Manager within 12 months.
- A welcoming and inclusive work environment, with regular social events and a strong focus on teamwork and collaboration.
- A comprehensive benefits package, including a pension and benefits platform with exclusive discounts.
- Respect: We treat our colleagues and customers with respect and dignity.
- Integrity: We uphold the highest standards of honesty and fairness in all our interactions.
- Teamwork: We engage and collaborate with colleagues and partners to drive business success.
- Ambition: We are driven to be the best that we can be, with a strong focus on innovation and excellence.
