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Business Director

2 months ago

Cheltenham, Gloucestershire, United Kingdom Tom Ford Full time

Business Director Opportunity at Tom Ford

We are seeking a dynamic and inspirational Business Director to lead, coach, and develop our team of Fragrance Specialists to achieve sales, customer service, and operational targets. As a Business Director, you will have total accountability for creating and executing a strategic business plan to recruit and retain customers through targeted marketing, exceptional customer relationship management, and the leadership of a high-performing team.

Key Responsibilities:

  • Develop and execute a business plan to drive sales growth and customer satisfaction
  • Lead and coach a team of Fragrance Specialists to achieve sales and customer service targets
  • Manage store operations, including inventory management, facilities, and cash reconciliation
  • Collaborate with cross-functional teams to drive business results and improve customer experience
  • Stay up-to-date with industry trends and competitor activity to inform business decisions

Requirements:

  • Proven retail management experience, preferably in the beauty or luxury retail industry
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory management, facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience creating and executing in-store events and promotions
  • Flexible availability across days and hours, with a focus on work-life balance
  • Proficient in Microsoft Office and other relevant software

What We Offer:

  • Competitive industry salary and commission scheme eligibility
  • Annual leave and family leave
  • Product discount and staff product concession monthly credit spend allowance
  • Mental health wellbeing initiatives, including the Unmind app and employee assistance program
  • Benefits platform with exclusive discounts and offers
  • Work-life connections – employee assistance program
  • Extensive training and development opportunities