Aberdeen Site Operations Manager

3 weeks ago


Dyce, United Kingdom JLL Full time
Site Operations Manager

We are seeking a skilled and experienced Site Operations Manager to join our team in Aberdeen, UK.

About the Role:

This is a key leadership position that will oversee the delivery of high-quality workplace services, including catering, cleaning, housekeeping, mailroom, waste management, and portering. As a Site Operations Manager, you will inspire onsite teams and service partners to innovate and strive for continuous improvement.

You will be responsible for:

  • Leading from the front and inspiring the team to deliver exceptional customer service
  • Taking ownership of designated workplace activities and vendor partners
  • Providing a point of contact for client colleagues and site occupants
  • Creating and delivering a first-class service provision to end-users
  • Supporting site operations through regular audits and developing action plans for improvements
  • Driving ownership of workplace services and relationships throughout the site team
  • Ensuring all workplace operational teams perform within agreed Service Level Agreements (SLAs)
  • Monitoring vendor partners to deliver goods and services as expected
  • Being a dependable leader, self-starter, and innovator with attention to detail
  • Driving and promoting our safety culture within the site
  • Ensuring client satisfaction in workplace services
  • Supporting short and long-term projects for clients within expected parameters
  • Being the interface for all services between the client and vendor partners
  • Supporting internal and external audits/reviews from compilation and completion to submission and follow-up
  • Supporting the strategic development of all services
  • Taking ownership for best practice standards and innovation in role service streams

About You:

To succeed in this role, you will need:

  • Experience in Facilities/Premises Management in a Corporate/Blue Chip environment
  • A proven track record of managing quality customer-driven services
  • The ability to develop ongoing FM opportunities, driving cost efficiencies through proactive approaches, best practice, and continuous improvement across soft FM service lines
  • A sound understanding of Health Safety and Environmental issues and requirements

Preferred Qualifications & Experience:

We welcome applications from candidates with:

  • A managerial mindset with experience in a related service environment
  • Demonstrated experience in dealing with customer service and exhibiting key skills within this area
  • Competence with localized budgetary and P&L control knowledge
  • Experience in contract management and measurement
  • Experience in working in a change management environment
  • A sound understanding of continuous improvement/problems-solving processes

Salary: £50,000 - £60,000 per annum, depending on experience. This salary range reflects the location and industry standard for this role.

About JLL:

JLL is a leading global provider of real estate and investment management services. We take pride in empowering our employees to shape a brighter way forward for our clients and communities.



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