Aberdeen Site Operations Manager
3 weeks ago
We are seeking a skilled and experienced Site Operations Manager to join our team in Aberdeen, UK.
About the Role:
This is a key leadership position that will oversee the delivery of high-quality workplace services, including catering, cleaning, housekeeping, mailroom, waste management, and portering. As a Site Operations Manager, you will inspire onsite teams and service partners to innovate and strive for continuous improvement.
You will be responsible for:
- Leading from the front and inspiring the team to deliver exceptional customer service
- Taking ownership of designated workplace activities and vendor partners
- Providing a point of contact for client colleagues and site occupants
- Creating and delivering a first-class service provision to end-users
- Supporting site operations through regular audits and developing action plans for improvements
- Driving ownership of workplace services and relationships throughout the site team
- Ensuring all workplace operational teams perform within agreed Service Level Agreements (SLAs)
- Monitoring vendor partners to deliver goods and services as expected
- Being a dependable leader, self-starter, and innovator with attention to detail
- Driving and promoting our safety culture within the site
- Ensuring client satisfaction in workplace services
- Supporting short and long-term projects for clients within expected parameters
- Being the interface for all services between the client and vendor partners
- Supporting internal and external audits/reviews from compilation and completion to submission and follow-up
- Supporting the strategic development of all services
- Taking ownership for best practice standards and innovation in role service streams
About You:
To succeed in this role, you will need:
- Experience in Facilities/Premises Management in a Corporate/Blue Chip environment
- A proven track record of managing quality customer-driven services
- The ability to develop ongoing FM opportunities, driving cost efficiencies through proactive approaches, best practice, and continuous improvement across soft FM service lines
- A sound understanding of Health Safety and Environmental issues and requirements
Preferred Qualifications & Experience:
We welcome applications from candidates with:
- A managerial mindset with experience in a related service environment
- Demonstrated experience in dealing with customer service and exhibiting key skills within this area
- Competence with localized budgetary and P&L control knowledge
- Experience in contract management and measurement
- Experience in working in a change management environment
- A sound understanding of continuous improvement/problems-solving processes
Salary: £50,000 - £60,000 per annum, depending on experience. This salary range reflects the location and industry standard for this role.
About JLL:
JLL is a leading global provider of real estate and investment management services. We take pride in empowering our employees to shape a brighter way forward for our clients and communities.
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