Site Operations Director
2 weeks ago
We are seeking a highly skilled Site Operations Director to join our team at JLL, where you will play a key role in delivering exceptional customer service and driving business growth.
Job Summary
We are looking for an experienced Site Operations Director to lead the site operations team and ensure that all workplace services are delivered to the highest standards. The successful candidate will have a proven track record of managing quality customer-driven services, developing ongoing FM opportunities, and driving cost efficiencies through a proactive approach.
Key Responsibilities
- Lead from the front and inspire the team to deliver exceptional customer service
- Take responsibility for and lead the role designated workplace activities and associated vendor partners
- Provide a point of contact for client colleagues and other site occupants
- Create, deliver, and sustain a first-class service provision to the end user
- Support the site operation through a defined audit process, developing action plans for improvements
- Bring high levels of attention to detail to the role, setting the highest standards for the visual image of the site
- Drive ownership of workplace services and relationships throughout the site team
- Ensure all workplace operational teams performance is aligned to agreed SLA's
- Monitor vendor partners to deliver goods and services as expected
- Be a dependable leader, a self-starter, and an innovator with attention to detail which ensures best practice
- Drive and promote our safety culture within the site
- Ensure client satisfaction in workplace services
- Support of short and long-term projects for the client within expected parameters
- Be the interface for all services between the client and vendor partners
- Support internal and external audits/reviews from compilation and completion to submission and follow-up
- Support the strategic development of all services
- Take ownership for best practice standards and innovation in the role service streams, including identification of opportunities for delivery improvement and cost efficiency introduction
- Support occupancy planning and management of required internal moves
- Support site compliance with latest legislation and regulations
- Support finance processes and budget preparation
- This list is not exhaustive, ad hoc duties may be requested from time-to-time as required.
Requirements
- Excellent PC skills, proficient in Microsoft office suite of products
- Customer focused
- Good communicator – both written and verbal
- Assertive
- Possess cultural awareness and sensitivity
- Facilities/Premises Management in a Corporate/Blue Chip environment
- Experience in managing a quality customer-driven service
- Ability to develop ongoing FM opportunities driving cost efficiencies through a proactive approach, best practice, and continuous improvement across soft FM service lines
- Sound understanding of Health Safety and Environmental issues and requirements
About JLL
JLL (Jones Lang LaSalle) is a leading global provider of real estate and investment management services. Our mission is to shape the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.
What We Offer
As a Site Operations Director at JLL, you will benefit from:
- A competitive salary of £50,000 - £60,000 per annum, depending on experience
- A comprehensive benefits package, including pension scheme, life assurance, and private healthcare
- Ongoing training and development opportunities to enhance your skills and career prospects
- The chance to work with a dynamic and supportive team in a fast-paced and exciting industry
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