Service Delivery Manager
3 weeks ago
* Lead a team of staff in a front-line management role, responsible for the day-to-day management of staff and supporting the Service Lead with the running of the service.
* Manage the delivery of recovery-focused services, ensuring that operational KPIs, outcomes, utilisation and voids, etc., are met.
* Oversee data entry to MI & reporting systems, ensuring accuracy, timeliness and compliance with quality assurance requirements.
* Prepare information and reports, lead on positive risk management practice within service/location(s), and ensure timely reporting of incidents and accidents.
* Represent Waythrough as an ambassador, promoting the organization's values and mission.
### Requirements
* Relevant professional qualification, e.g. QCF/NVQ minimum level 3 (or be working towards/willing to obtain one).
* Substantial experience of working with a housing and social care background, managing a caseload of individuals with complex needs.
* Proven experience of carrying out investigations and writing reports and recommendations.
* Strong verbal and written communication skills, with the ability to lead, supervise and motivate staff.
* Ability to provide direction, ownership and engagement to support performance.
### What We Offer
* Excellent training and development opportunities.
* A supportive and collaborative work environment.
* The chance to make a meaningful difference in the lives of individuals and communities.
### How to Apply
To apply, please submit a CV and supporting statement that clearly outlines your skills and experience. We welcome applications from individuals with lived experience.
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