IT Support Analyst

1 day ago


North East, United Kingdom City IT Full time
About the Role

We are seeking an experienced Technical Support Specialist to join our team at City IT. As a key member of our Service Operations department, you will be responsible for providing timely and effective technical assistance to our internal business users.

Your primary objective will be to act as the primary contact for IT-related incidents and service requests, ensuring a prompt and efficient initial response. You will log and track all incidents and service requests meticulously in our ticketing system, ensuring accurate and timely documentation to meet service level agreements.

As a Technical Support Specialist, you will provide first-level technical support to address hardware, software, and network-related issues, resolving incidents and service requests efficiently while escalating complex issues to appropriate teams for further investigation and resolution where necessary.

You will collaborate with other IT teams to facilitate incident resolution, share knowledge, and contribute to end-user training and assistance with IT systems, software applications, and tools.



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