Patient Service Advisor
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Patient Service Advisor in Bristol. As a key member of our Optical Express team, you will play a vital role in delivering exceptional patient care and ensuring a 5-star service experience.
Your primary responsibility will be to build strong relationships with our patients, providing them with a comfortable and relaxed environment while guiding them through their journey. You will work closely with our ophthalmic professionals to ensure seamless communication and a smooth patient experience.
This is an exciting opportunity for a driven and passionate individual who is committed to delivering outstanding customer service and achieving exceptional results.
Key Responsibilities- Building strong relationships with patients to create a comfortable and relaxed environment
- Guiding patients through their journey, including diagnostic eye scans and consultations
- Maintaining accurate patient records and communicating effectively with optometrists and surgeons
- Scheduling patients' consultations and surgeries with our healthcare professionals
- Demonstrated excellent written and verbal communication skills
- Strong negotiation and interpersonal skills
- Ability to work independently and as part of a team
- Excellent organizational skills and attention to detail
- Commercial awareness and ability to provide world-class customer service
- An estimated annual salary of £24,000, plus bonus potential
- A comprehensive training program to develop your skills and knowledge
- A modern and supportive working environment
- The opportunity to work with a leading optical healthcare provider
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Ophthalmic Patient Advisor
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Patient Care Specialist
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