Salesforce Business Solutions Specialist
2 weeks ago
Job Description
A Salesforce Business Solutions Specialist is required to join LSA RECRUIT LTD in London, UK. This role will involve working closely with stakeholders to understand business requirements and develop solutions to improve user experiences and reduce costs.
This is a permanent position requiring 5 days of onsite work per week at one client location in London or Norwich. The ideal candidate will have over 10 years of experience with Financial Cloud and understanding of the Insurance domain.
The successful candidate will be responsible for managing and developing Salesforce to ensure full utilization and tailoring of the platform to match business objectives. This will involve reviewing and analyzing business processes, services, and information needs to implement change management initiatives.
A vital part of this role will be training Salesforce users across the business and being the salesforce champion. The ideal candidate will have excellent knowledge of the full SDLC and be proficient in MS Excel, Word, PowerPoint, and Visio.
Requirements
- Responsibilities:
- Consult and liaise with stakeholders to gather and confirm business requirements.
- Analyze and consolidate information to develop solutions to ensure business requirements are achieved.
- Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts.
- Provide expert support to key stakeholders in managing system and process changes.
- Produce functional, technical, and system design documentation.
- Create test scenarios for applications and enhancements, ensuring functional requirements are met.
- Facilitate testing of new Salesforce functionality rollouts.
- Develop complex reports and dashboards to support the delivery of business key metrics.
- Deliver effective training modules and user guides.
- Identify and develop super user knowledge and capabilities across the business.
- Interact with third-party vendors and developers where appropriate.
Competencies:
- Salesforce Certified Administrator (ADM201).
- 3+ years of experience with Salesforce.com setup and configuration.
- 5+ years business analyst experience.
- 1-2 years project management experience preferable.
- Excellent knowledge of the full SDLC.
- Proficient MS Excel, Word, PowerPoint, and Visio user.
- Extensive experience in data modelling, process mapping, and specification documentation.
- Experience facilitating workshops and discussion sessions.
- Experience in developing, implementing, and maintaining system processes and procedures.
- Experience in creating business cases for technology-related solutions.
Benefits
- A competitive salary of £80,000 - £100,000 per annum, depending on experience.
- A comprehensive benefits package including health insurance, pension scheme, and paid holiday time.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment with a team of experienced professionals.
Others
Please submit your application, including your CV and cover letter, to demonstrate your suitability for this role. We look forward to hearing from you
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